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Delivery Details - shopmy

Delivery Details

 

For any orders above MYR200 (GST included) will be Free of Charge.

  • Door-step delivery (except bulky item) shall be within “West Malaysia only” (Monday to Friday excluding Public Holidays).
  • Delivery fees shall be made applicable upon checkout for “West Malaysia only”.
  • Bulky Item (more than 10 kgs, customer service shall contact you for delivery charges).
  • Delivery charges subject to change refer to the product weight and dimensions according to freight rate card.  Vallen customer service shall contact you for the delivery arrangement.
  • Delivery Process: Types of Delivery Services (all times referred are “Local Time”)
  • Standard:  delivery of the Parcel within 3 working days at any time between 9.00 am to 10.00 pm (Monday to Friday excluding Public Holidays).
  • Alternatively, customer can select for self-collection from Vallen Penang warehouse for customers in “Penang State Only” and no delivery fees shall be charge.
  • Re-delivery charges:
  • MYR 35.00 (1st time)
  • Delivery Time: Monday to Friday (9:00am to 5:00pm)

Note: Delivery into customer's premise shall be at the sole request of the respective customer and shall not be responsible for any damages within the premises.

If customer fails to receive the goods on the specified date/time, he/she has the option to do a self-collection at our warehouse for only Penang State or pay a re-delivery fee as per the fee table above.

 

Terms and Conditions for *Free delivery:

  • Free delivery is only applicable for orders made online at https://shopmy.vallen.asia/ until 28 Feb 2022. Vallen reserves the right to change the promotion at its own discretion.
  • Our customer service will contact you if part of your order is ready for delivery and you have the option to deliver partially at no additional charge. Delivery time and date will be at the discretion of Vallen’s.

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