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FAQ - shopmy

Frequently Asked Question

Account Registration and Managing Account Information

  • How do I register for access?  
    • Fill up the form and submit.
    • Email notification will be sent to your registered email.
  • I forgot my password, what should I do?
    • Just click on ‘Forgot Password?’, key in your username and text verification and you will receive an email to reset your password.
  • How can I change my account information?
    • In ‘My Account’ go to Settings and you can amend the following information.
      • Security Information
      • Delivery Address

Product Search / Product Information

  • How do I search product?
    • In the search bar, just key in keywords for Brand, Product Name, Product Number or category.
  • Where can I get product information?
    • On the product detailed page there is a product information and a downloadable technical documentation available.
  • Who do I contact for product related technical question?
    • Contact Vallen Customer Service.
  • What should I do if the product I’m looking for is out of stock or not available?
    • Refer to the stock availability information on the product page or you can contact Vallen Customer Service for assistance.

Cart and Checkout

  • How do I view the items in my cart?
    • Click on the cart symbol on the right-hand top corner of the webpage and click on ‘View Cart’.
  • How can I delete and amend the order quantity?
    • In shopping cart, you can change the order quantity and delete the orders.
  • Can I still add items to the cart if I am on the shopping cart page?
    • Yes, either click on ‘Shop’ to browse the product selection or you can type in the product keyword in the search bar.
  • I’m not able to add the selected item to my cart, why is it happening?
    • If you are unable to add the items into the cart that is because the product needs to request for pricing before proceeding further. You may reach out to Vallen Customer Service to enquire on the products.
  • If I added the items in my cart, does it reserve the items to me?
    • When you added items to the cart it doesn’t mean that the products and quantity is reserved to your order. If you do not completely process the check out and make the payment your item is still subject for price changes or item availability.
  • How to change my delivery address?
    • In ‘My Account’ go to Settings and you can amend the delivery address. Alternatively, you can add a new delivery address by selecting ‘+ Add New Address’.
  • How am I charged for freight/delivery fee at cart?
    • Freight/Delivery cost is based on the value of the goods ordered. Refer to the Delivery Detail page for more information.
  • How can I pay for my orders?
    • You can pay using credit card (Visa/Master) or on Account if its available. The payment set-up will be based on the account set-up by your business.

Delivery

  • Does Vallen have click and collect option?      
    • Vallen have some collection points available, you may refer to the warehouse information.
  • Can we provide authority to leave the order/delivery without signature?
    • All delivery notes need to be signed and received by the buyer / authorized person.
  • Does Vallen offer international shipment?
    • International shipment is not available at the moment.
  • I received an incomplete order, what should I do?
    • Please notify us immediately so we can assist you. You are required to get back to us within 72 hours upon receiving a damage / defective / incomplete delivery.
  • How can I check my order history?
    • Order history can be found in the dashboard page or in the My account page.

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